Return & Refund Policy

Thank you for placing your canvas bag order! We sincerely hope you adore your new daily totes, travel crossbody bags and casual canvas handbags. Should you be unsatisfied for any reason, you may return your bags to us. Please review our full return guidelines below.

Return Eligibility

To qualify for a full refund, canvas bags must be returned within 14 calendar days upon delivery. All items need to be sent back in their original delivered condition: unused, free of stains, scratches, dirt or any damage.

Step‑by‑Step Return Process

First, contact our customer support team to receive our official return address.

Once you have the address, securely repack the canvas bags in their original packaging and enclose your order receipt or purchase proof inside the parcel.

Complimentary return shipping is only available for specific cases. If you return canvas bags for personal reasons unrelated to our store’s error, return delivery costs will be deducted from your final refund.

Refund Processing

We will process your refund or exchange immediately after our warehouse receives and inspects your returned canvas bags. Please allow up to 14 business days for full inspection and handling.

Refunds may take 1‑2 billing cycles to reflect on your credit card statement, depending on your card issuer’s settlement schedule. You will receive a confirmation email once your return request is fully finalized.

Non‑Returnable & Non‑Exchangeable Items

The following merchandise cannot be returned or exchanged:

‑ Perishable goods ‑ Intimate apparel ‑ Store gift cards ‑ Custom personalized canvas bags ‑ Digital downloadable products

If your canvas bags arrive with factory defects or transit damage, please reach out to our support team via the contact information at the bottom of this page to arrange a refund or replacement.

Policy for Promotional Canvas Bags

Refunds are only available for full‑priced regular canvas bags. All discounted, clearance and promotional canvas bags are final sales and non‑refundable.

Exchange Terms

We only offer replacements for canvas bags that arrive defective, broken or damaged during shipping. If you wish to exchange for the identical canvas bag style, email our support team through truelovaflora.shop.

Policy Support

Feel free to contact our Support Center if you have any questions regarding our canvas bag return policy.

Important Reminders

If we ship damaged canvas bags, incorrect sizes or wrong styles due to our mistake, we will cover all return shipping fees at no extra cost to you.

Order cancellation is only permitted before your canvas bag order is packed and dispatched. Unshipped cancelled orders qualify for full refunds; cancellation requests will not be accepted once the parcel has been sent out. Our standard order processing timeframe is 2‑7 business days.

For voluntary returns initiated by customers, you are liable for all return shipping costs, calculated based on your selected courier service.