FAQ
Where can I track my canvas bag order?
Once you place your order, we will send an order confirmation email for you to conveniently monitor the logistics progress of your canvas bags.
Can I adjust my order after submission?
Order modifications are only allowed before we start packing your canvas bags for shipment.
No changes can be processed once your order status displays pre‑shipping, in transit or delivered.
Payment Information
What payment methods do you accept for canvas bag orders?
We provide two safe and reliable payment options:
PayPal – PayPal serves as our primary payment gateway to secure all transactions. You may pay with Mastercard, Visa, American Express and Discover through PayPal.
Secure Direct Credit Card Checkout – We also support direct checkout with Visa, Mastercard, American Express and Discover credit cards.
What currency will my card be charged in?
All canvas bag purchases on our website are invoiced in US Dollars (USD). If your card is issued in a different currency, your bank will convert the total amount at real‑time exchange rates in accordance with local regulations and your card issuer’s terms.
Do you offer installment payment plans?
Yes, a three‑installment payment option is available for all canvas bag orders.
Shipping & Delivery
What regions do you ship canvas bags to?
We deliver canvas bags internationally to Asia, North & Central America, Europe and Oceania. You may complete payment seamlessly via PayPal or credit card.
What are the order processing and delivery timelines?
Standard order processing takes 3–7 business days after payment confirmation.
The actual delivery time varies based on the shipping method you select at checkout.
How do I track my canvas bag package?
Right after you complete your order, we will send a confirmation email containing your unique tracking information.
What happens if I cannot sign for the parcel personally?
If you are unavailable to receive your canvas bag delivery, the courier will usually attempt redelivery the next business day or contact you to rearrange the delivery schedule. Logistics regulations differ by country and shipping carrier.
If repeated home delivery attempts are unsuccessful, you will need to collect your canvas bag package from your local post office.
Canvas Bag Returns & Exchanges
What are the eligibility criteria for returning canvas bags?
Return requests will only be accepted when all the below conditions are satisfied:
- The canvas bags are purchased exclusively from our official website truelovaflora.shop
- The canvas bags stay unused, free of stains and kept in full original condition
- All return and exchange applications are submitted within 14 calendar days after delivery
Please get in touch with our customer support team to start your return procedure.
Can I exchange my canvas bag for a different design or size?
Exchanges are governed by the identical eligibility standards outlined in our return policy.
When contacting support to submit a return request, simply mention that you wish to swap your canvas bag for an alternative style or size.
Is return shipping free of charge?
First contact customer service to obtain our official return address. After receiving the address, securely repack the canvas bags using their original packaging and enclose your order receipt inside the parcel.
Complimentary return shipping is only offered for store‑caused issues such as incorrect items or damaged goods. For voluntary customer‑initiated returns, delivery fees will be subtracted from your final refund.
How long does return processing take?
Our warehouse team will inspect and validate your returned canvas bags within 14 days after the parcel arrives.
Once your return request gets approved, refunds, canvas bag replacements or store credit will be issued within 14 business days.
If you have further inquiries regarding canvas bag sizing, materials, shipping or after‑sales services, you are welcome to reach our Support Center at any time.